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Nexora Cyber Academy

Service Desk Operations Lab

A realistic enterprise ITSM training environment where you work incidents from intake to closure — triage, assignment, work notes, escalation, knowledge attachment and resolution.

Analyst QueuePriorities, states, assignment groups and SLA-aware triage.
Incident FormsCaller, CI, category, impact, urgency, activity and resolution fields.
KnowledgeSearch and attach KB articles directly to an incident.
Omnichannel IntakePractice converting call, chat and email contacts into tickets.
Training simulation • Nexora Cyber Academy • Learn Today. Secure Tomorrow.
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Nexora Service Desk

Analyst sign in

Use the same Nexora student credentials used for your other hands-on labs.

This is a Nexora training simulator. It models common enterprise ITSM / ServiceNow-style workflows and is not an official ServiceNow product.